Auto lender · complaint record
Credential Acceptance complaints
Filed under Credential Acceptance Corporation
Consumers have filed 4 complaints about Credential Acceptance since 2017, none in the last 12 months. It answered 100% on time and closed 50% with relief for the customer. The most common problem is managing the loan or lease.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 50%
- Last 30 days
- 0
- Rank
- -
Since November 2017
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Feb 3, 2022
Credential Acceptance complaints by month
The busiest month was November 2017 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Credential Acceptance answered all time
- Closed with non-monetary relief250%
- Closed with explanation250%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Credential Acceptance problems
Inside "Managing the loan or lease"
- Problem with fees charged 1
- Billing problem 1
Credential Acceptance compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Credential AcceptanceAuto loans & leases | - | 0 | - |
Compare side by side: Credential Acceptance vs The Savings Group · Credential Acceptance vs AC AutoPay LLC, Denver, CO Branch · Credential Acceptance vs CARS Acquisition · Credential Acceptance vs EA Holdings
What people say about Credential Acceptance
All experiencesNo experiences with Credential Acceptance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Credential Acceptance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 3, 2022 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Explained |
| Mar 9, 2018 | Auto loans & leases | Managing the loan or leaseBilling problem | Fixed |
| Dec 12, 2017 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | Fixed |
| Nov 21, 2017 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
Questions about Credential Acceptance
How many complaints does Credential Acceptance have?
Credential Acceptance has 4 complaints on record since November 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does Credential Acceptance respond to complaints?
Yes. Credential Acceptance answered 100% of its complaints on time (within 15 days) and closed 50% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Credential Acceptance?
The most common problems are managing the loan or lease (2), struggling to pay your loan (2).
Is Credential Acceptance legit?
Credential Acceptance is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Credential Acceptance legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Credential Acceptance?
Complain to Credential Acceptance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Credential Acceptance complaints come from?
Most come from California (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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