Bank · complaint record
Is First Horizon Bank legit?
First Horizon Bank is a real bank with a public complaint record: 1,652 complaints since 2011, and it is still answering them. It answered 100% on time and closed 23% with relief. A complaint record shows how a company treats people when things go wrong - it doesn't prove wrongdoing, and bigger companies get more complaints.
Good response record. How it works
What the record shows
Good signs
- Answers complaints on time100% of complaints answered within 15 days.
- Gives relief more often than most23% closed with money back or a fix - a typical bank manages 19%.
- Active and answeringIt took part in the complaint process as recently as Nov 3, 2026.
- Response Score 73/100Grade B: good response record.
Red flags
- Complaints rising fast+66% in the last 12 months against the year before.
From the complaint record only. A company can be legitimate and still not be right for you; a company with few complaints may simply be small.
- Complaints on record
- 1,652
- Last 12 months
- 240
- Answered on time
- 100%
- Closed with relief
- 23%
- Last 30 days
- 13
- Rank
- #35 of 188
Since December 2011
+66% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 3, 2026
Most complained-about banks & credit unions
How to check First Horizon Bank yourself
- Use contact details you found yourself. Go to the company's own website or the number on your card or statement - never a number or link from a text, email or caller.
- Check its licence. Banks should be on the FDIC's BankFind; credit unions with the NCUA. Many apps are not banks themselves - check which bank holds your money.
- Read the latest complaints. Look for the same problem again and again in the complaint log, and at how they were answered.
- Read people's own experiences. See what others say about First Horizon Bank, and add yours.
- Get everything in writing before you pay, sign or share anything.
More: how to check if a company is legit · how to spot financial scams
Your rights with banks & credit unions
For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).
General information, not legal advice; rules vary by state. Plain-English guides
Experiences with First Horizon Bank
AllHave you dealt with First Horizon Bank? Tell people whether it was legit in your experience.
Share yoursQuestions people ask
Is First Horizon Bank a real company?
First Horizon Bank is a real bank with a public complaint record: 1,652 complaints since 2011, and it is still answering them. It answered 100% on time and closed 23% with relief. A complaint record shows how a company treats people when things go wrong - it doesn't prove wrongdoing, and bigger companies get more complaints.
Is First Horizon Bank a scam?
Its record shows a real bank that answers complaints through the official process (100% on time). Scammers often pretend to be well-known companies, though: if someone contacts you claiming to be First Horizon Bank, hang up or delete the message and contact the company using details you found yourself. Banks do not ask you to move money to a "safe account", and a bank employee will not ask for your password or one-time code. If a caller says they are from your bank, hang up and call the number on your card.
Can I trust First Horizon Bank?
Look at the trend and the answers rather than the total: First Horizon Bank closed 23% of complaints with relief and complaints are rising. Read the experiences from people like you.
What should I do if First Horizon Bank won't fix my problem?
Put it in writing to the company, keep copies, then file an official complaint - companies must answer. See what to do if a company ignores your complaint.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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