Bank · complaint record
Webster Bank complaints
Filed under WEBSTER BANK, NATIONAL ASSOCIATION
Consumers have filed 1,663 complaints about Webster Bank since 2012, 249 of them in the last 12 months (+39% on the year before). It answered 99.6% on time and closed 5% with relief for the customer - less often than a typical bank. The most common problem is managing an account. It is the 34th most complained-about of 188 banks & credit unions this year.
Average response record. How it works
- Complaints on record
- 1,663
- Last 12 months
- 249
- Answered on time
- 99.6%
- Closed with relief
- 5%
- Last 30 days
- 10
- Rank
- #34 of 188
Since February 2012
+39% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 27, 2026
Most complained-about banks & credit unions
Webster Bank complaints by month
The busiest month was February 2024 (39 complaints). Complaints in the last 12 months are up 39% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Webster Bank answered last 12 months
- Closed with monetary relief124.8%
- Closed with explanation23795.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time43/4599.6% on time
- Relief for customers5/404.8% closed with relief
- Complaint trend6/15+39% vs last year
What Webster Bank complaints are about
Top Webster Bank problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 237
- Funds not handled or disbursed as instructed 124
- Banking errors 81
- Problem accessing account 73
- Problem using a debit or ATM card 70
- Fee problem 50
Where Webster Bank complaints come from
Most complaints: Connecticut (569), New York (225), Massachusetts (130), California (91), Texas (83).
Webster Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Alliant Credit UnionBank accounts | 60 | 275 | C |
| 2 | AlbertBank accounts | 45 | 274 | D |
| 3 | Golden 1 Credit UnionBank accounts | 50 | 267 | C |
| 4 | Boeing Employees' Credit UnionBank accounts | 43 | 267 | D |
| 5 | Optum BankBank accounts | 53 | 256 | C |
| 6 | Webster BankBank accounts | 54 | 249 | C |
| 7 | First Horizon BankBank accounts | 73 | 240 | B |
| 8 | Relay FinancialBank accounts | 4 | 225 | F |
Compare side by side: Webster Bank vs Alliant Credit Union · Webster Bank vs Albert · Webster Bank vs Golden 1 Credit Union · Webster Bank vs Boeing Employees' Credit Union
What people say about Webster Bank
All experiencesNo experiences with Webster Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Webster Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 27, 2026 | Bank accounts | Managing an accountCashing a check | Money back |
| Oct 27, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 26, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 25, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Oct 25, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 25, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 23, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 23, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 22, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 21, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 16, 2026 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Oct 15, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
Questions about Webster Bank
How many complaints does Webster Bank have?
Webster Bank has 1,663 complaints on record since February 2012, including 249 in the last 12 months and 10 in the last 30 days. That makes it number 294 of every company by complaints this year.
Does Webster Bank respond to complaints?
Yes. Webster Bank answered 99.6% of its complaints on time (within 15 days) and closed 5% with relief - money back or a fix; 4.8% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 54/100 (grade C).
What do people complain about most with Webster Bank?
The most common problems are managing an account (720), closing an account (154), problem with a lender or other company charging your account (79).
Is Webster Bank legit?
Webster Bank is a real company with a public complaint record: consumers have complained about it 1,663 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Webster Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about Webster Bank going up or down?
Up. There were 249 complaints in the last 12 months against 179 in the 12 before (+39%). See every month.
How do I file a complaint against Webster Bank?
Complain to Webster Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Webster Bank complaints come from?
Most come from Connecticut (569), New York (225), Massachusetts (130). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Webster Bank
No comments yet. Start the conversation - questions are welcome too.