Bank · complaint record
First Horizon Bank complaints
Consumers have filed 1,652 complaints about First Horizon Bank since 2011, 240 of them in the last 12 months (+66% on the year before). It answered 100% on time and closed 23% with relief for the customer - more often than a typical bank. The most common problem is managing an account. It is the 35th most complained-about of 188 banks & credit unions this year.
Good response record. How it works
- Complaints on record
- 1,652
- Last 12 months
- 240
- Answered on time
- 100%
- Closed with relief
- 23%
- Last 30 days
- 13
- Rank
- #35 of 188
Since December 2011
+66% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 3, 2026
Most complained-about banks & credit unions
First Horizon Bank complaints by month
The busiest month was March 2026 (27 complaints). Complaints in the last 12 months are up 66% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How First Horizon Bank answered last 12 months
- Closed with monetary relief3313.8%
- Closed with non-monetary relief239.6%
- Closed with explanation18476.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers25/4023.3% closed with relief
- Complaint trend3/15+66% vs last year
What First Horizon Bank complaints are about
Top First Horizon Bank problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 163
- Banking errors 77
- Problem using a debit or ATM card 66
- Funds not handled or disbursed as instructed 62
- Problem accessing account 33
- Problem making or receiving payments 28
Where First Horizon Bank complaints come from
Most complaints: Tennessee (544), Florida (170), North Carolina (164), Louisiana (107), Texas (97).
First Horizon Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | AlbertBank accounts | 45 | 274 | D |
| 2 | Golden 1 Credit UnionBank accounts | 50 | 267 | C |
| 3 | Boeing Employees' Credit UnionBank accounts | 43 | 267 | D |
| 4 | Optum BankBank accounts | 53 | 256 | C |
| 5 | Webster BankBank accounts | 54 | 249 | C |
| 6 | First Horizon BankBank accounts | 73 | 240 | B |
| 7 | Relay FinancialBank accounts | 4 | 225 | F |
| 8 | FourLeaf Federal Credit UnionBank accounts | 53 | 214 | C |
Compare side by side: First Horizon Bank vs Albert · First Horizon Bank vs Golden 1 Credit Union · First Horizon Bank vs Boeing Employees' Credit Union · First Horizon Bank vs Optum Bank
What people say about First Horizon Bank
All experiencesNo experiences with First Horizon Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest First Horizon Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2026 | Bank accounts | Managing an accountFee problem | Fixed |
| Nov 3, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Nov 3, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 2, 2026 | Bank accounts | Opening an accountAccount opened without my consent or knowledge | Explained |
| Nov 2, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 29, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Fixed |
| Oct 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 29, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Fixed |
| Oct 28, 2026 | Bank accounts | Closing an accountFees charged for closing account | Explained |
| Oct 26, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Money back |
| Oct 23, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Oct 22, 2026 | Bank accounts | Managing an accountBanking errors | Money back |
Questions about First Horizon Bank
How many complaints does First Horizon Bank have?
First Horizon Bank has 1,652 complaints on record since December 2011, including 240 in the last 12 months and 13 in the last 30 days. That makes it number 300 of every company by complaints this year.
Does First Horizon Bank respond to complaints?
Yes. First Horizon Bank answered 100% of its complaints on time (within 15 days) and closed 23% with relief - money back or a fix; 13.8% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 73/100 (grade B).
What do people complain about most with First Horizon Bank?
The most common problems are managing an account (476), opening an account (91), problem caused by your funds being low (49).
Is First Horizon Bank legit?
First Horizon Bank is a real company with a public complaint record: consumers have complained about it 1,652 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is First Horizon Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about First Horizon Bank going up or down?
Up. There were 240 complaints in the last 12 months against 145 in the 12 before (+66%). See every month.
How do I file a complaint against First Horizon Bank?
Complain to First Horizon Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most First Horizon Bank complaints come from?
Most come from Tennessee (544), Florida (170), North Carolina (164). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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