Debt collection
HSBC debt collection complaints
Consumers have filed 1,990 complaints about HSBC's debt collection, 102 in the last 12 months (+5%). HSBC answered 100% on time and closed 0% with relief. See the whole HSBC record.
HSBC against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | HSBC | 102 | 100% | 0% |
Latest HSBC debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 5, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 5, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 4, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Aug 2, 2025 | Debt collection | Electronic communicationsFrequent or repeated messages | Explained |
| Jul 31, 2025 | Debt collection | False statements or representationIndicated you were committing crime by not paying debt | Explained |
| Jul 30, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Jul 28, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jul 25, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jul 18, 2025 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Jul 3, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Jul 2, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Jul 2, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jun 30, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jun 29, 2025 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Jun 18, 2025 | Debt collection | Communication tacticsUsed obscene, profane, or other abusive language | Explained |
| Jun 12, 2025 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Jun 5, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| May 30, 2025 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| May 30, 2025 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Explained |
| May 28, 2025 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| May 27, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| May 23, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| May 19, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| May 16, 2025 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| May 13, 2025 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Explained |
| May 12, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| May 12, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| May 9, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| May 8, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| May 1, 2025 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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