Auto lender · complaint record
Phoenix Financial complaints
Filed under Phoenix Financial Holdings, Inc.
Consumers have filed 1 complaint about Phoenix Financial since 2026, 1 of them in the last 12 months. It answered 0% on time. The most common problem is managing the loan or lease.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- -
- Last 30 days
- 0
- Rank
- #133 of 193
Since May 2026
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: May 8, 2026
Most complained-about auto lenders
Phoenix Financial complaints by month
The busiest month was May 2026 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Phoenix Financial answered all time
- Untimely response1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Phoenix Financial problems
Inside "Managing the loan or lease"
- Problem with additional products or services purchased with the loan 1
Phoenix Financial compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Phoenix FinancialAuto loans & leases | - | 1 | - |
Compare side by side: Phoenix Financial vs The Savings Group · Phoenix Financial vs AC AutoPay LLC, Denver, CO Branch · Phoenix Financial vs CARS Acquisition · Phoenix Financial vs EA Holdings
What people say about Phoenix Financial
All experiencesNo experiences with Phoenix Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Phoenix Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 8, 2026 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | No timely reply |
Questions about Phoenix Financial
How many complaints does Phoenix Financial have?
Phoenix Financial has 1 complaint on record since May 2026, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Phoenix Financial respond to complaints?
Yes. Phoenix Financial answered 0% of its complaints on time (within 15 days) and closed - with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Phoenix Financial?
The most common problems are managing the loan or lease (1).
Is Phoenix Financial legit?
Phoenix Financial is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Phoenix Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Phoenix Financial?
Complain to Phoenix Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Phoenix Financial complaints come from?
Most come from California (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Phoenix Financial
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