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Money transfers & apps

Populus Financial money transfers & apps complaints

Consumers have filed 77 complaints about Populus Financial's money transfers & apps, 12 in the last 12 months. Populus Financial answered 100% on time and closed 0% with relief. See the whole Populus Financial record.

Populus Financial against other payment apps & money transfer services

#Company12 monthsChangeOn timeReliefAll time
1PayPal9,055+103%100%42%30,324
2Block (Cash App)8,848-78%99.3%0%55,035
3JPMorgan Chase1,679-8%100%5%9,239
4Chime1,560+9%100%5%3,886
5Wells Fargo1,535+9%100%8%7,680
6Bank of America1,419-3%99.6%21%7,549
7Early Warning Services (Zelle)612-97%100%0%22,028
8Western Union595+49%100%0%4,657
9Wise (TransferWise)451+32%96%13%1,679
10Citibank411+23%100%16%2,209
11Capital One362+13%100%7%1,490
12Remitly312+96%99.7%0%1,047
13Populus Financial (ACE Cash Express)12new100%0%77

Every payment company ranked

Latest Populus Financial money transfers & apps complaints

ReceivedAboutIssueStateAnswerOn time
Jan 4, 2024Money transfers & appsProblem with customer serviceTNExplainedYes
Sep 7, 2023Money transfers & appsConfusing or missing disclosuresDCExplainedYes
Jul 8, 2023Money transfers & appsProblem with customer serviceVAExplainedYes
Jun 15, 2023Money transfers & appsFraud or scamDCExplainedYes
Jan 3, 2023Money transfers & appsFraud or scamCAExplainedYes
Jan 1, 2023Money transfers & appsUnexpected or other feesLAExplainedYes
Oct 28, 2022Money transfers & appsFraud or scamNCExplainedYes
Oct 20, 2022Money transfers & appsFraud or scamTXExplainedYes
Sep 24, 2022Money transfers & appsFraud or scamCOExplainedYes
Jul 3, 2022Money transfers & appsFraud or scamPAExplainedYes
Feb 16, 2022Money transfers & appsProblem with customer serviceOHExplainedYes
Sep 2, 2021Money transfers & appsFraud or scamTXExplainedYes
Aug 12, 2021Money transfers & appsWrong amount charged or receivedTNExplainedYes
Jun 3, 2021Money transfers & appsOther transaction problemCAExplainedYes
May 5, 2021Money transfers & appsFraud or scamTXExplainedYes
Apr 29, 2021Money transfers & appsProblem with customer serviceLAExplainedYes
Mar 10, 2021Money transfers & appsProblem with customer serviceCAExplainedYes
Jan 22, 2021Money transfers & appsProblem with customer serviceTXExplainedYes
Oct 26, 2020Money transfers & appsFraud or scamNMExplainedYes
Oct 15, 2020Money transfers & appsProblem with customer serviceCAExplainedYes
Oct 12, 2020Money transfers & appsFraud or scamFLExplainedYes
Jun 2, 2020Money transfers & appsProblem with customer serviceMDExplainedYes
May 29, 2020Money transfers & appsFraud or scamFLExplainedYes
May 9, 2020Money transfers & appsFraud or scamCAExplainedYes
May 7, 2020Money transfers & appsProblem with customer serviceCAExplainedYes
Apr 3, 2020Money transfers & appsFraud or scamOHExplainedYes
Sep 30, 2019Money transfers & appsProblem with customer serviceTXExplainedYes
Sep 23, 2019Money transfers & appsProblem with customer serviceTXExplainedYes
Apr 30, 2019Money transfers & appsOther transaction problemCAExplainedYes
Apr 3, 2019Money transfers & appsOther transaction problemORExplainedYes

Your rights with payment apps & money transfer services

For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.

Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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