Debt collector · complaint record
Populus Financial complaints ACE Cash Express
Filed under Populus Financial Group, Inc. (F/K/A Ace Cash Express)
Consumers have filed 2,155 complaints about Populus Financial since 2013, 100 of them in the last 12 months (+10% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical debt collector. The most common problem is took or threatened to take negative or legal action.
Average response record. How it works
- Complaints on record
- 2,155
- Last 12 months
- 100
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 3
- Rank
- #200 of 1,963
Since June 2013
+10% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 10, 2026
Most complained-about debt collectors
Populus Financial complaints by month
The busiest month was October 2016 (46 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Populus Financial answered last 12 months
- Closed with explanation9999%
- In progress11%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend9/15+10% vs last year
What Populus Financial complaints are about
Top Populus Financial problems last 12 months
Inside "Took or threatened to take negative or legal action"
- Threatened to arrest you or take you to jail if you do not pay 130
- Threatened to sue you for very old debt 110
- Threatened or suggested your credit would be damaged 30
- Sued you without properly notifying you of lawsuit 15
- Collected or attempted to collect exempt funds 8
- Seized or attempted to seize your property 8
Where Populus Financial complaints come from
Most complaints: Texas (690), California (333), Ohio (125), Florida (116), Colorado (71).
Populus Financial compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Omega RMSDebt collection | 47 | 103 | D |
| 2 | Adler Wallach & AssociatesDebt collection | 50 | 102 | C |
| 3 | Alliance OneDebt collection | 96 | 102 | A |
| 4 | Adir InternationalDebt collection | 13 | 100 | F |
| 5 | Populus Financial (ACE Cash Express)Debt collection | 54 | 100 | C |
| 6 | Hillcrest Davidson & AssociatesDebt collection | 49 | 99 | D |
| 7 | TorriereDebt collection | 60 | 97 | C |
| 8 | Prince Parker & AssociatesDebt collection | 15 | 97 | F |
Compare side by side: Populus Financial vs Omega RMS · Populus Financial vs Adler Wallach & Associates · Populus Financial vs Alliance One · Populus Financial vs Adir International
What people say about Populus Financial
All experiencesNo experiences with Populus Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Populus Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 10, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened to arrest you or take you to jail if you do not pay | Explained |
| Nov 3, 2026 | Debt collection | False statements or representationIndicated you were committing crime by not paying debt | Explained |
| Oct 25, 2026 | Payday & personal loans | Received a loan you didn't apply for | Explained |
| Oct 16, 2026 | Debt collection | Took or threatened to take negative or legal actionSued you without properly notifying you of lawsuit | Explained |
| Oct 16, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Oct 15, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 14, 2026 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Oct 12, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Oct 9, 2026 | Payday & personal loans | Problem when making payments | Explained |
| Oct 5, 2026 | Debt collection | Took or threatened to take negative or legal actionSued you without properly notifying you of lawsuit | Explained |
| Sep 29, 2026 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Sep 29, 2026 | Payday & personal loans | Struggling to pay your loan | Explained |
Questions about Populus Financial
How many complaints does Populus Financial have?
Populus Financial has 2,155 complaints on record since June 2013, including 100 in the last 12 months and 3 in the last 30 days. That makes it number 474 of every company by complaints this year.
Does Populus Financial respond to complaints?
Yes. Populus Financial answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 54/100 (grade C).
What do people complain about most with Populus Financial?
The most common problems are took or threatened to take negative or legal action (305), false statements or representation (146), fraud or scam (47).
Is Populus Financial legit?
Populus Financial is a real company with a public complaint record: consumers have complained about it 2,155 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Populus Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about Populus Financial going up or down?
Roughly level. There were 100 complaints in the last 12 months against 91 in the 12 before (+10%). See every month.
How do I file a complaint against Populus Financial?
Complain to Populus Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Populus Financial complaints come from?
Most come from Texas (690), California (333), Ohio (125). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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