Debt collector · complaint record
Is Total Customer Service legit?
Filed under Total Customer Service, Inc.
Total Customer Service is a real debt collector with a public complaint record: 26 complaints since 2013, though none recently. It answered 84.6% on time and closed 30% with relief. A complaint record shows how a company treats people when things go wrong - it doesn't prove wrongdoing, and bigger companies get more complaints.
Rated once a company has 25+ complaints in 12 months. How it works
What the record shows
Good signs
Not enough on record to call any out yet.
Red flags
- Slow to answerOnly 84.6% of complaints answered on time.
From the complaint record only. A company can be legitimate and still not be right for you; a company with few complaints may simply be small.
- Complaints on record
- 26
- Last 12 months
- 0
- Answered on time
- 84.6%
- Closed with relief
- 30%
- Last 30 days
- 0
- Rank
- -
Since September 2013
new vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Jul 3, 2025
How to check Total Customer Service yourself
- Use contact details you found yourself. Go to the company's own website or the number on your card or statement - never a number or link from a text, email or caller.
- Check its licence. Many states license debt collectors - check with your state's attorney general or financial regulator, and ask the collector for its licence number and a written validation notice.
- Read the latest complaints. Look for the same problem again and again in the complaint log, and at how they were answered.
- Read people's own experiences. See what others say about Total Customer Service, and add yours.
- Get everything in writing before you pay, sign or share anything.
More: how to check if a company is legit · how to spot financial scams
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
General information, not legal advice; rules vary by state. Plain-English guides
Experiences with Total Customer Service
AllHave you dealt with Total Customer Service? Tell people whether it was legit in your experience.
Share yoursQuestions people ask
Is Total Customer Service a real company?
Total Customer Service is a real debt collector with a public complaint record: 26 complaints since 2013, though none recently. It answered 84.6% on time and closed 30% with relief. A complaint record shows how a company treats people when things go wrong - it doesn't prove wrongdoing, and bigger companies get more complaints.
Is Total Customer Service a scam?
Its record shows a real debt collector that answers complaints through the official process (84.6% on time). Scammers often pretend to be well-known companies, though: if someone contacts you claiming to be Total Customer Service, hang up or delete the message and contact the company using details you found yourself. Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
Can I trust Total Customer Service?
Look at the trend and the answers rather than the total: Total Customer Service closed 30% of complaints with relief and complaints are too new to show a trend. Read the experiences from people like you.
What should I do if Total Customer Service won't fix my problem?
Put it in writing to the company, keep copies, then file an official complaint - companies must answer. See what to do if a company ignores your complaint.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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