Debt collection
Trustly debt collection complaints
Consumers have filed 19 complaints about Trustly's debt collection, 13 in the last 12 months. Trustly answered 92.3% on time and closed 27% with relief. See the whole Trustly record.
Trustly against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | Trustly | 13 | 92.3% | 27% |
Latest Trustly debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 1, 2026 | Debt collection | Electronic communicationsFrequent or repeated messages | In progress |
| Sep 4, 2026 | Debt collection | Took or threatened to take negative or legal actionCollected or attempted to collect exempt funds | In progress |
| Jun 26, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jun 19, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Fixed |
| Jun 12, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Fixed |
| May 24, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 15, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Mar 21, 2026 | Debt collection | Electronic communicationsFrequent or repeated messages | Money back |
| Mar 21, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 11, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 11, 2026 | Debt collection | Electronic communicationsFrequent or repeated messages | Explained |
| Jan 16, 2026 | Debt collection | Electronic communicationsYou told them to stop contacting you, but they keep trying | Explained |
| Jan 14, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Aug 18, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Money back |
| Jul 19, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Money back |
| May 18, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| May 9, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 10, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Money back |
| Jan 22, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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