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Complaint log

Trustly complaint log

The newest complaints about Trustly, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 1, 2026Debt collectionElectronic communicationsFrequent or repeated messagesILIn progressYes
Sep 4, 2026Debt collectionTook or threatened to take negative or legal actionCollected or attempted to collect exempt fundsNCIn progressYes
Jun 26, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftNYExplainedYes
Jun 19, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftPAFixedYes
Jun 19, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Jun 13, 2026Money transfers & appsUnauthorized transactions or other transaction problemNVExplainedYes
Jun 12, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftILFixedYes
Jun 8, 2026Money transfers & appsOther transaction problemCOExplainedYes
May 30, 2026Money transfers & appsUnauthorized transactions or other transaction problemGAExplainedYes
May 30, 2026Money transfers & appsFraud or scamFLMoney backYes
May 24, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursNJExplainedYes
May 19, 2026Money transfers & appsUnauthorized transactions or other transaction problemMDExplainedYes
Apr 15, 2026Debt collectionAttempts to collect debt not owedDebt was paidNYExplainedYes
Mar 21, 2026Debt collectionElectronic communicationsFrequent or repeated messagesMIMoney backYes
Mar 21, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursGAExplainedNo
Feb 11, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursFLExplainedYes
Feb 11, 2026Debt collectionElectronic communicationsFrequent or repeated messagesPAExplainedYes
Jan 19, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesMIMoney backYes
Jan 16, 2026Debt collectionElectronic communicationsYou told them to stop contacting you, but they keep tryingNJExplainedYes
Jan 14, 2026Debt collectionAttempts to collect debt not owedDebt was paidNYExplainedYes
Nov 9, 2025CryptoFraud or scamARMoney backYes
Aug 18, 2025Debt collectionAttempts to collect debt not owedDebt was paidMIMoney backYes
Aug 15, 2025Money transfers & appsUnexpected or other feesPAMoney backYes
Jul 19, 2025Debt collectionAttempts to collect debt not owedDebt was result of identity theftMDMoney backYes
May 18, 2025Debt collectionAttempts to collect debt not owedDebt was result of identity theftFLExplainedYes
May 9, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursIAExplainedYes
Apr 10, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursILMoney backYes
Mar 14, 2025Money transfers & appsOther transaction problemLAExplainedYes
Jan 29, 2025Money transfers & appsUnauthorized transactions or other transaction problemILExplainedYes
Jan 22, 2025Debt collectionAttempts to collect debt not owedDebt is not yoursNJExplainedYes
Jan 3, 2025Money transfers & appsOther transaction problemALMoney backYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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