Debt collector · complaint record
Trustly complaints
Filed under Trustly, Inc.
Consumers have filed 31 complaints about Trustly since 2025, 20 of them in the last 12 months (+82% on the year before). It answered 95% on time and closed 28% with relief for the customer. The most common problem is attempts to collect debt not owed.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 31
- Last 12 months
- 20
- Answered on time
- 95%
- Closed with relief
- 28%
- Last 30 days
- 0
- Rank
- #526 of 1,963
Since January 2025
+82% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Oct 1, 2026
Most complained-about debt collectors
Trustly complaints by month
The busiest month was June 2026 (6 complaints). Complaints in the last 12 months are up 82% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Trustly answered all time
- Closed with monetary relief929%
- Closed with non-monetary relief26.5%
- Closed with explanation1858.1%
- In progress26.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Trustly complaints are about
Top Trustly problems
Inside "Attempts to collect debt not owed"
- Debt is not yours 6
- Debt was result of identity theft 5
- Debt was paid 3
Where Trustly complaints come from
Most complaints: Illinois (4), New York (3), Florida (3), Pennsylvania (3), Michigan (3).
Trustly compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Green SquareDebt collection | 10 | 25 | F |
| 2 | EMoneyUSADebt collection | 53 | 25 | C |
| 3 | Mullooly Jeffrey Rooney & FlynnDebt collection | 56 | 25 | C |
| 4 | Credit World ServicesDebt collection | 47 | 25 | D |
| 5 | Keynote ConsultingDebt collection | 10 | 25 | F |
| 6 | Augusta Collection AgencyDebt collection | 10 | 25 | F |
| 7 | Advance Bureau of CollectionsDebt collection | 19 | 25 | F |
| 8 | TrustlyDebt collection | - | 20 | - |
Compare side by side: Trustly vs Green Square · Trustly vs EMoneyUSA · Trustly vs Mullooly Jeffrey Rooney & Flynn · Trustly vs Credit World Services
What people say about Trustly
All experiencesNo experiences with Trustly yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Trustly complaints
Full logQuestions about Trustly
How many complaints does Trustly have?
Trustly has 31 complaints on record since January 2025, including 20 in the last 12 months and 0 in the last 30 days. That makes it number 1,078 of every company by complaints this year.
Does Trustly respond to complaints?
Yes. Trustly answered 95% of its complaints on time (within 15 days) and closed 28% with relief - money back or a fix; 16.7% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Trustly?
The most common problems are attempts to collect debt not owed (14), electronic communications (4), unauthorized transactions or other transaction problem (4).
Is Trustly legit?
Trustly is a real company with a public complaint record: consumers have complained about it 31 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Trustly legit? for the signals, red flags and how to protect yourself.
Are complaints about Trustly going up or down?
Up. There were 20 complaints in the last 12 months against 11 in the 12 before (+82%). See every month.
How do I file a complaint against Trustly?
Complain to Trustly in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Trustly complaints come from?
Most come from Illinois (4), New York (3), Florida (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Trustly
No comments yet. Start the conversation - questions are welcome too.