Credit reporting
Upgrade credit reporting complaints
Consumers have filed 1,853 complaints about Upgrade's credit reporting, 645 in the last 12 months (+16%). Upgrade answered 100% on time and closed 1% with relief. See the whole Upgrade record.
Upgrade against other credit bureaus & report companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | TransUnion | 2,331,811 | 100% | 41% |
| 2 | Experian | 2,053,038 | 99.9% | 13% |
| 3 | Equifax | 2,003,445 | 99.9% | 40% |
| 4 | LexisNexis | 36,424 | 99.4% | 25% |
| 5 | CBC Companies | 22,776 | 100% | 53% |
| 6 | Capital One | 10,567 | 100% | 15% |
| 7 | FIS (Fidelity National Information Services) | 6,930 | 100% | 0% |
| 8 | Resurgent Capital Services | 5,816 | 99.9% | 21% |
| 9 | Early Warning Services (Zelle) | 4,540 | 100% | 0% |
| 10 | CL Holdings | 4,485 | 100% | 45% |
| 11 | Citibank | 4,468 | 100% | 48% |
| 12 | Bank of America | 4,455 | 99.4% | 13% |
| 13 | Upgrade | 645 | 100% | 1% |
Latest Upgrade credit reporting complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 13, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 13, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 12, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 12, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 9, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 9, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Jul 8, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 8, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 7, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 6, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 5, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 3, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 3, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Jul 2, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 2, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 2, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 2, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 1, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Jul 1, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 1, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 1, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jul 1, 2026 | Credit reporting | Incorrect information on your reportOld information reappears or never goes away | Explained |
| Jun 30, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jun 29, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jun 29, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jun 29, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jun 27, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jun 27, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jun 26, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jun 26, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
Your rights with credit bureaus & report companies
Under the Fair Credit Reporting Act you can dispute anything inaccurate or incomplete on your report, and the credit bureau generally has to investigate within 30 days (45 in some cases) and fix or delete what it cannot verify. You are entitled to free reports from each nationwide bureau at annualcreditreport.com, and you can place a fraud alert or a free security freeze.
Scam warning: Nobody can legally remove accurate negative information from your report - be wary of anyone promising to. The only official site for your free reports is annualcreditreport.com.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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