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Mortgages

Complaint 10660929 East West Bank

Explained
Product
Mortgage · Conventional home mortgage
Detail
Payment process
From
California 94582
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Nov 1, 2024Complaint received
  2. Nov 1, 2024Sent to East West Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More East West Bank complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 1, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Jun 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYExplainedYes
Jun 6, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedNo
Apr 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Mar 3, 2026MortgagesTrouble during payment processLien releaseGAExplainedYes
Feb 9, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Feb 7, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Dec 20, 2025MortgagesTrouble during payment processPayment processCAExplainedYes
Dec 5, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Apr 5, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes

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