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Mortgages

Complaint 19360294 East West Bank

Explained
Product
Mortgage · FHA mortgage
Detail
Trying to communicate with the company to fix an issue while managing or servicing your loan
From
Georgia 30093
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Feb 9, 2026Complaint received
  2. Feb 18, 2026Sent to East West Bank (9 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More East West Bank complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 1, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Jun 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYExplainedYes
Jun 6, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedNo
Apr 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Mar 3, 2026MortgagesTrouble during payment processLien releaseGAExplainedYes
Feb 7, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Dec 20, 2025MortgagesTrouble during payment processPayment processCAExplainedYes
Dec 5, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes
Nov 1, 2024MortgagesTrouble during payment processPayment processCAExplainedYes
Apr 5, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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