Case file
Mortgages
Complaint 19332021 East West Bank
Explained- Product
- Mortgage · Conventional home mortgage
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes it acted appropriately as authorized by contract or law
- Feb 7, 2026Complaint received
- Feb 7, 2026Sent to East West Bank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More East West Bank complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 1, 2026 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Jun 26, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | NY | Explained | Yes |
| Jun 6, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | CA | Explained | No |
| Apr 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | GA | Explained | Yes |
| Mar 3, 2026 | Mortgages | Trouble during payment processLien release | GA | Explained | Yes |
| Feb 9, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | GA | Explained | Yes |
| Dec 20, 2025 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Dec 5, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | CA | Explained | Yes |
| Nov 1, 2024 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Apr 5, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | CA | Explained | Yes |
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