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Complaint log

East West Bank complaint log

The newest complaints about East West Bank, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 29, 2026MortgagesIncorrect information on your reportInformation belongs to someone elseINIn progressYes
Oct 23, 2026Bank accountsManaging an accountDeposits and withdrawalsWAIn progressYes
Oct 15, 2026Bank accountsManaging an accountBanking errorsTXExplainedYes
Oct 8, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Oct 5, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisalCAExplainedYes
Oct 1, 2026MortgagesTrouble during payment processPayment processCAExplainedYes
Sep 30, 2026Money transfers & appsUnexpected or other feesCAExplainedYes
Sep 28, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Sep 23, 2026Bank accountsClosing an accountFunds not received from closed account-ExplainedYes
Sep 11, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisalCAExplainedYes
Sep 2, 2026Money transfers & appsFraud or scamVAExplainedYes
Aug 28, 2026Bank accountsManaging an accountDeposits and withdrawals-ExplainedYes
Aug 27, 2026Bank accountsOpening an accountUnable to open an accountGAExplainedYes
Aug 26, 2026Bank accountsClosing an accountFunds not received from closed account-ExplainedYes
Aug 22, 2026Bank accountsManaging an accountDeposits and withdrawals-ExplainedYes
Aug 18, 2026Money transfers & appsFraud or scamVAExplainedYes
Aug 7, 2026Bank accountsClosing an accountFunds not received from closed account-ExplainedYes
Jul 9, 2026Bank accountsClosing an accountCompany closed your accountCAExplainedYes
Jul 2, 2026Bank accountsManaging an accountDeposits and withdrawalsNYExplainedYes
Jul 1, 2026Money transfers & appsFraud or scamCAExplainedYes
Jun 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNYExplainedYes
Jun 26, 2026Money transfers & appsOther transaction problemNVExplainedYes
Jun 25, 2026MortgagesImproper use of your reportReporting company used your report improperlyCAExplainedYes
Jun 18, 2026Bank accountsClosing an accountCompany closed your accountVAExplainedYes
Jun 15, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCAExplainedYes
Jun 10, 2026Bank accountsClosing an accountCompany closed your accountCAExplainedYes
Jun 6, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedNo
Jun 6, 2026Bank accountsClosing an accountCompany closed your accountVAExplainedYes
Jun 5, 2026Bank accountsClosing an accountCompany closed your accountVAExplainedYes
Jun 5, 2026Bank accountsClosing an accountCompany closed your accountVAExplainedYes
Jun 4, 2026Bank accountsClosing an accountCompany closed your accountVAExplainedYes
Jun 2, 2026Bank accountsClosing an accountCan't close your accountCAExplainedYes
Jun 1, 2026Bank accountsManaging an accountDeposits and withdrawalsHIExplainedYes
May 21, 2026Bank accountsManaging an accountProblem making or receiving paymentsCAExplainedYes
May 18, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Apr 30, 2026MortgagesIncorrect information on your reportAccount status incorrectCAExplainedYes
Apr 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Apr 23, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Apr 11, 2026Money transfers & appsOther transaction problemCAExplainedYes
Mar 31, 2026Bank accountsManaging an accountProblem making or receiving payments-ExplainedYes
Mar 29, 2026Money transfers & appsFraud or scamCAExplainedYes
Mar 27, 2026Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Mar 26, 2026Bank accountsManaging an accountDeposits and withdrawalsCAExplainedYes
Mar 24, 2026Money transfers & appsMoney was not available when promisedMAExplainedYes
Mar 24, 2026Bank accountsClosing an accountCompany closed your account-ExplainedYes
Mar 21, 2026Money transfers & appsConfusing or missing disclosuresNYExplainedYes
Mar 18, 2026Bank accountsClosing an accountCan't close your account-ExplainedYes
Mar 9, 2026Bank accountsManaging an accountProblem making or receiving paymentsTXExplainedNo
Mar 9, 2026Bank accountsProblem caused by your funds being lowOverdrafts and overdraft feesCAExplainedYes
Mar 3, 2026MortgagesTrouble during payment processLien releaseGAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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