Bank · complaint record
East West Bank complaints
Consumers have filed 489 complaints about East West Bank since 2012, 69 of them in the last 12 months (+82% on the year before). It answered 97.1% on time and closed 0% with relief for the customer - less often than a typical bank. The most common problem is managing an account.
Poor response record. How it works
- Complaints on record
- 489
- Last 12 months
- 69
- Answered on time
- 97.1%
- Closed with relief
- 0%
- Last 30 days
- 2
- Rank
- #69 of 188
Since January 2012
+82% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 29, 2026
Most complained-about banks & credit unions
East West Bank complaints by month
The busiest month was June 2026 (13 complaints). Complaints in the last 12 months are up 82% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How East West Bank answered last 12 months
- Closed with explanation6797.1%
- In progress22.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time32/4597.1% on time
- Relief for customers0/400% closed with relief
- Complaint trend2/15+82% vs last year
What East West Bank complaints are about
Top East West Bank problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 50
- Funds not handled or disbursed as instructed 18
- Banking errors 10
- Problem accessing account 9
- Cashing a check 7
- Problem making or receiving payments 6
Where East West Bank complaints come from
Most complaints: California (231), New York (50), Texas (29), Georgia (20), Florida (17).
East West Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Columbia Banking SystemBank accounts | 58 | 78 | C |
| 2 | Simmons First NationalBank accounts | 35 | 71 | D |
| 3 | East West BankBank accounts | 34 | 69 | F |
| 4 | Atlantic Union BanksharesBank accounts | 65 | 68 | B |
| 5 | Lake Michigan Credit UnionBank accounts | 58 | 67 | C |
| 6 | Bank OzkBank accounts | 52 | 66 | C |
| 7 | Cadence BankBank accounts | 93 | 62 | A |
| 8 | NBT BancorpBank accounts | 72 | 61 | B |
Compare side by side: East West Bank vs Columbia Banking System · East West Bank vs Simmons First National · East West Bank vs Atlantic Union Bankshares · East West Bank vs Lake Michigan Credit Union
What people say about East West Bank
All experiencesNo experiences with East West Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest East West Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 29, 2026 | Mortgages | Incorrect information on your reportInformation belongs to someone else | In progress |
| Oct 23, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 15, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Oct 8, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 5, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Oct 1, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Sep 30, 2026 | Money transfers & apps | Unexpected or other fees | Explained |
| Sep 28, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Sep 23, 2026 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Sep 11, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Sep 2, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Aug 28, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
Questions about East West Bank
How many complaints does East West Bank have?
East West Bank has 489 complaints on record since January 2012, including 69 in the last 12 months and 2 in the last 30 days. That makes it number 582 of every company by complaints this year.
Does East West Bank respond to complaints?
Yes. East West Bank answered 97.1% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 34/100 (grade F).
What do people complain about most with East West Bank?
The most common problems are managing an account (111), closing an account (61), trouble during payment process (18).
Is East West Bank legit?
East West Bank is a real company with a public complaint record: consumers have complained about it 489 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is East West Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about East West Bank going up or down?
Up. There were 69 complaints in the last 12 months against 38 in the 12 before (+82%). See every month.
How do I file a complaint against East West Bank?
Complain to East West Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most East West Bank complaints come from?
Most come from California (231), New York (50), Texas (29). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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