Case file
Money transfers & apps
Complaint 10773140 Citibank
Money back- Product
- Money transfer, virtual currency, or money service · Foreign currency exchange
- Filed by
- Web
- Company's answer
- Closed with monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Nov 12, 2024Complaint received
- Nov 12, 2024Sent to Citibank
- AnsweredClosed with monetary relief
Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.
More Citibank complaints about incorrect exchange rate
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 9, 2026 | Money transfers & apps | Incorrect exchange rate | DC | Explained | Yes |
| Mar 2, 2025 | Money transfers & apps | Incorrect exchange rate | MD | Explained | Yes |
| Dec 20, 2023 | Money transfers & apps | Incorrect exchange rate | NY | Explained | Yes |
| Feb 5, 2023 | Money transfers & apps | Incorrect exchange rate | NC | Explained | Yes |
| Jul 17, 2020 | Money transfers & apps | Incorrect exchange rate | NY | Explained | Yes |
| Oct 3, 2018 | Money transfers & apps | Incorrect exchange rate | NY | Explained | Yes |
| Jul 6, 2018 | Money transfers & apps | Incorrect exchange rate | IL | Explained | Yes |
| Oct 22, 2016 | Other financial services | Incorrect exchange rate | - | Explained | Yes |
| Mar 24, 2016 | Other financial services | Incorrect exchange rate | MA | Explained | Yes |
| Oct 16, 2014 | Other financial services | Incorrect exchange rate | - | Explained | Yes |
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