Case file
Money transfers & apps
Complaint 20106278 Citibank
Explained- Product
- Money transfer, virtual currency, or money service · Foreign currency exchange
- Filed by
- Web · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Mar 9, 2026Complaint received
- Mar 9, 2026Sent to Citibank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about incorrect exchange rate
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 2, 2025 | Money transfers & apps | Incorrect exchange rate | MD | Explained | Yes |
| Nov 12, 2024 | Money transfers & apps | Incorrect exchange rate | MD | Money back | Yes |
| Dec 20, 2023 | Money transfers & apps | Incorrect exchange rate | NY | Explained | Yes |
| Feb 5, 2023 | Money transfers & apps | Incorrect exchange rate | NC | Explained | Yes |
| Jul 17, 2020 | Money transfers & apps | Incorrect exchange rate | NY | Explained | Yes |
| Oct 3, 2018 | Money transfers & apps | Incorrect exchange rate | NY | Explained | Yes |
| Jul 6, 2018 | Money transfers & apps | Incorrect exchange rate | IL | Explained | Yes |
| Oct 22, 2016 | Other financial services | Incorrect exchange rate | - | Explained | Yes |
| Mar 24, 2016 | Other financial services | Incorrect exchange rate | MA | Explained | Yes |
| Oct 16, 2014 | Other financial services | Incorrect exchange rate | - | Explained | Yes |
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