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Bank accounts

Complaint 11005395 Eastern Bankshares

Money back
Product
Checking or savings account · Checking account
Detail
Transaction was not authorized
From
Massachusetts 01945
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 3, 2024Complaint received
  2. Dec 3, 2024Sent to Eastern Bankshares
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Eastern Bankshares complaints about problem with a lender or other company charging your account

ReceivedAboutIssueStateAnswerOn time
Aug 26, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAExplainedYes
Jul 15, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAMoney backYes
Oct 10, 2023Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAMoney backYes
Sep 21, 2023Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountMAMoney backYes
May 16, 2022Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAMoney backYes
Nov 5, 2021Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAExplainedYes
Dec 13, 2019Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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