Bank · complaint record
Eastern Bankshares complaints
Filed under EASTERN BANKSHARES INC
Consumers have filed 143 complaints about Eastern Bankshares since 2018, 38 of them in the last 12 months (+41% on the year before). It answered 100% on time and closed 22% with relief for the customer - about the same as a typical bank. The most common problem is managing an account.
Good response record. How it works
- Complaints on record
- 143
- Last 12 months
- 38
- Answered on time
- 100%
- Closed with relief
- 22%
- Last 30 days
- 2
- Rank
- #94 of 188
Since November 2018
+41% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 31, 2026
Most complained-about banks & credit unions
Eastern Bankshares complaints by month
The busiest month was April 2026 (6 complaints). Complaints in the last 12 months are up 41% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Eastern Bankshares answered last 12 months
- Closed with monetary relief718.4%
- Closed with non-monetary relief12.6%
- Closed with explanation2873.7%
- In progress25.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers24/4022.2% closed with relief
- Complaint trend6/15+41% vs last year
What Eastern Bankshares complaints are about
Top Eastern Bankshares problems
Inside "Managing an account"
- Deposits and withdrawals 17
- Funds not handled or disbursed as instructed 8
- Banking errors 7
- Problem using a debit or ATM card 4
- Problem making or receiving payments 4
- Problem accessing account 3
Where Eastern Bankshares complaints come from
Most complaints: Massachusetts (122), New Hampshire (6), Connecticut (2), New York (2), Maine (2).
Eastern Bankshares compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Wesbanco BankBank accounts | 58 | 42 | C |
| 2 | First MerchantsBank accounts | 53 | 40 | C |
| 3 | Beacon FinancialBank accounts | 77 | 39 | B |
| 4 | Central BancompanyBank accounts | 69 | 39 | B |
| 5 | Eastern BanksharesBank accounts | 75 | 38 | B |
| 6 | Glacier BancorpBank accounts | 35 | 36 | D |
| 7 | Seacoast Banking Corporation of FloridaBank accounts | 60 | 35 | C |
| 8 | JunoBank accounts | 15 | 34 | F |
Compare side by side: Eastern Bankshares vs Wesbanco Bank · Eastern Bankshares vs First Merchants · Eastern Bankshares vs Beacon Financial · Eastern Bankshares vs Central Bancompany
What people say about Eastern Bankshares
All experiencesNo experiences with Eastern Bankshares yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Eastern Bankshares complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 31, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | In progress |
| Oct 20, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Oct 14, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 14, 2026 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | In progress |
| Oct 6, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 6, 2026 | Mortgages | Trouble during payment processInterest rate | Explained |
| Sep 24, 2026 | Mortgages | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | Explained |
| Sep 16, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Sep 1, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Aug 31, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Explained |
| Aug 28, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 30, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
Questions about Eastern Bankshares
How many complaints does Eastern Bankshares have?
Eastern Bankshares has 143 complaints on record since November 2018, including 38 in the last 12 months and 2 in the last 30 days. That makes it number 780 of every company by complaints this year.
Does Eastern Bankshares respond to complaints?
Yes. Eastern Bankshares answered 100% of its complaints on time (within 15 days) and closed 22% with relief - money back or a fix; 19.4% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 75/100 (grade B).
What do people complain about most with Eastern Bankshares?
The most common problems are managing an account (45), problem with a company's investigation into an existing problem (5), trouble during payment process (13).
Is Eastern Bankshares legit?
Eastern Bankshares is a real company with a public complaint record: consumers have complained about it 143 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Eastern Bankshares legit? for the signals, red flags and how to protect yourself.
Are complaints about Eastern Bankshares going up or down?
Up. There were 38 complaints in the last 12 months against 27 in the 12 before (+41%). See every month.
How do I file a complaint against Eastern Bankshares?
Complain to Eastern Bankshares in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Eastern Bankshares complaints come from?
Most come from Massachusetts (122), New Hampshire (6), Connecticut (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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