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Bank accounts

Complaint 4883693 Eastern Bankshares

Explained
Product
Checking or savings account · Checking account
Detail
Transaction was not authorized
From
Massachusetts 02301
Filed by
Phone · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Nov 5, 2021Complaint received
  2. Nov 5, 2021Sent to Eastern Bankshares
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Eastern Bankshares complaints about problem with a lender or other company charging your account

ReceivedAboutIssueStateAnswerOn time
Aug 26, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAExplainedYes
Jul 15, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAMoney backYes
Dec 3, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAMoney backYes
Oct 10, 2023Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAMoney backYes
Sep 21, 2023Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountMAMoney backYes
May 16, 2022Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAMoney backYes
Dec 13, 2019Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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