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Complaint log

Eastern Bankshares complaint log

The newest complaints about Eastern Bankshares, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 31, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMAIn progressYes
Oct 20, 2026Bank accountsManaging an accountDeposits and withdrawalsMAMoney backYes
Oct 14, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedNHExplainedYes
Oct 14, 2026Bank accountsProblem caused by your funds being lowNon-sufficient funds and associated feesMAIn progressYes
Oct 6, 2026Credit reportingIncorrect information on your reportAccount status incorrectCTExplainedYes
Oct 6, 2026MortgagesTrouble during payment processInterest rateMAExplainedYes
Sep 24, 2026MortgagesProblem with a company's investigation into an existing problemProblem with personal statement of disputePAExplainedYes
Sep 16, 2026Bank accountsManaging an accountProblem making or receiving paymentsMAExplainedYes
Sep 1, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefMAExplainedYes
Aug 31, 2026Bank accountsManaging an accountProblem making or receiving paymentsMAExplainedYes
Aug 28, 2026Bank accountsManaging an accountDeposits and withdrawalsNHExplainedYes
Jul 30, 2026Bank accountsManaging an accountDeposits and withdrawalsMAMoney backYes
Jul 29, 2026Bank accountsClosing an accountCompany closed your accountNHExplainedYes
Jul 24, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresMAExplainedYes
Jul 23, 2026MortgagesTrouble during payment processPayment processMAExplainedYes
Jul 11, 2026Bank accountsManaging an accountProblem using a debit or ATM cardMAExplainedYes
Jul 10, 2026Bank accountsManaging an accountProblem accessing accountMAExplainedYes
Jun 30, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)NHExplainedYes
Jun 23, 2026Bank accountsManaging an accountDeposits and withdrawalsMAExplainedYes
Jun 17, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedMAExplainedYes
Jun 9, 2026Bank accountsManaging an accountProblem accessing accountMAExplainedYes
May 20, 2026Bank accountsClosing an accountCompany closed your accountMAExplainedYes
May 12, 2026Bank accountsManaging an accountDeposits and withdrawalsMAMoney backYes
May 9, 2026Credit reportingIncorrect information on your reportAccount information incorrectMAExplainedYes
Apr 28, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMAExplainedYes
Apr 27, 2026Credit reportingIncorrect information on your reportInformation belongs to someone elseMAExplainedYes
Apr 20, 2026Bank accountsOpening an accountDidn't receive terms that were advertisedMAMoney backYes
Apr 16, 2026Money transfers & appsFraud or scamMAMoney backYes
Apr 9, 2026Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneMAExplainedYes
Apr 2, 2026MortgagesProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneMAFixedYes
Mar 26, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMAExplainedYes
Mar 4, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingMAExplainedYes
Feb 25, 2026Bank accountsManaging an accountProblem making or receiving paymentsMAExplainedYes
Jan 23, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuMAExplainedYes
Jan 10, 2026Bank accountsClosing an accountCompany closed your accountMAMoney backYes
Jan 5, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursMAExplainedYes
Dec 31, 2025MortgagesTrouble during payment processPayment processMAExplainedYes
Nov 24, 2025Bank accountsManaging an accountFunds not handled or disbursed as instructedMAMoney backYes
Nov 11, 2025Bank accountsManaging an accountProblem using a debit or ATM cardMAExplainedYes
Oct 30, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAExplainedYes
Oct 27, 2025Bank accountsClosing an accountFees charged for closing accountMAMoney backYes
Sep 20, 2025Bank accountsClosing an accountCompany closed your accountMAExplainedYes
Sep 3, 2025Credit reportingIncorrect information on your reportAccount status incorrectMAExplainedYes
Aug 26, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAExplainedYes
Jul 25, 2025Bank accountsManaging an accountBanking errorsMAExplainedYes
Jul 15, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMAMoney backYes
Jul 14, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureNHExplainedYes
Jul 11, 2025Bank accountsOpening an accountUnable to open an accountMAExplainedYes
Jul 7, 2025Bank accountsClosing an accountCompany closed your accountMAMoney backYes
Jun 30, 2025Bank accountsManaging an accountBanking errorsMAExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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