Complaint 11915509 Shellpoint Mortgage Servicing

Explained

Company: Shellpoint Mortgage Servicing
Product: Credit card · General-purpose credit card or charge card
Issue: Problem when making payments
Detail: Problem during payment process
From: Maryland 20735
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Feb 3, 2025Complaint received
Feb 3, 2025Sent to Shellpoint Mortgage Servicing
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Shellpoint Mortgage Servicing complaints about problem when making payments

Received	About	Issue	State	Answer	On time
May 22, 2026	Payday & personal loans	Problem when making payments	FL	Explained	Yes
Jun 4, 2024	Payday & personal loans	Problem when making payments	PA	Explained	Yes
Apr 12, 2023	Payday & personal loans	Problem when making payments	GA	Explained	Yes
Mar 12, 2021	Credit cards	Problem when making paymentsProblem during payment process	FL	Explained	Yes
Dec 16, 2020	Credit cards	Problem when making paymentsProblem during payment process	FL	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 11 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works