Complaint 22473430 Shellpoint Mortgage Servicing

Explained

Company: Shellpoint Mortgage Servicing
Product: Payday loan, title loan, personal loan, or advance loan · Personal line of credit
Issue: Problem when making payments
From: Florida 342XX
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

May 22, 2026Complaint received
May 22, 2026Sent to Shellpoint Mortgage Servicing
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Shellpoint Mortgage Servicing complaints about problem when making payments

Received	About	Issue	State	Answer	On time
Feb 3, 2025	Credit cards	Problem when making paymentsProblem during payment process	MD	Explained	Yes
Jun 4, 2024	Payday & personal loans	Problem when making payments	PA	Explained	Yes
Apr 12, 2023	Payday & personal loans	Problem when making payments	GA	Explained	Yes
Mar 12, 2021	Credit cards	Problem when making paymentsProblem during payment process	FL	Explained	Yes
Dec 16, 2020	Credit cards	Problem when making paymentsProblem during payment process	FL	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 3 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works