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Case file

Payday & personal loans

Complaint 12085229 USAA

Explained
Company
USAA
Product
Payday loan, title loan, personal loan, or advance loan · Installment loan
From
Maine 04002
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Feb 13, 2025Complaint received
  2. Feb 21, 2025Sent to USAA (8 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More USAA complaints about problem with the payoff process at the end of the loan

ReceivedAboutIssueStateAnswerOn time
Apr 16, 2026Payday & personal loansProblem with the payoff process at the end of the loanMEExplainedYes
Nov 25, 2025Payday & personal loansProblem with the payoff process at the end of the loanHIExplainedYes
Apr 22, 2025Payday & personal loansProblem with the payoff process at the end of the loanNMExplainedYes
Mar 28, 2025Payday & personal loansProblem with the payoff process at the end of the loanMSExplainedYes
Dec 18, 2024Payday & personal loansProblem with the payoff process at the end of the loanGAExplainedYes
Jul 10, 2024Payday & personal loansProblem with the payoff process at the end of the loanVAExplainedYes
Feb 28, 2024Payday & personal loansProblem with the payoff process at the end of the loanMDExplainedYes
Jan 27, 2023Payday & personal loansProblem with the payoff process at the end of the loanVAExplainedYes
Dec 24, 2021Payday & personal loansProblem with the payoff process at the end of the loanVAExplainedYes
Nov 24, 2021Payday & personal loansProblem with the payoff process at the end of the loanSCFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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