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Case file

Payday & personal loans

Complaint 13123692 USAA

Explained
Company
USAA
Product
Payday loan, title loan, personal loan, or advance loan · Personal line of credit
From
New Mexico 88005
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Apr 22, 2025Complaint received
  2. Apr 22, 2025Sent to USAA
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More USAA complaints about problem with the payoff process at the end of the loan

ReceivedAboutIssueStateAnswerOn time
Apr 16, 2026Payday & personal loansProblem with the payoff process at the end of the loanMEExplainedYes
Nov 25, 2025Payday & personal loansProblem with the payoff process at the end of the loanHIExplainedYes
Mar 28, 2025Payday & personal loansProblem with the payoff process at the end of the loanMSExplainedYes
Feb 13, 2025Payday & personal loansProblem with the payoff process at the end of the loanMEExplainedYes
Dec 18, 2024Payday & personal loansProblem with the payoff process at the end of the loanGAExplainedYes
Jul 10, 2024Payday & personal loansProblem with the payoff process at the end of the loanVAExplainedYes
Feb 28, 2024Payday & personal loansProblem with the payoff process at the end of the loanMDExplainedYes
Jan 27, 2023Payday & personal loansProblem with the payoff process at the end of the loanVAExplainedYes
Dec 24, 2021Payday & personal loansProblem with the payoff process at the end of the loanVAExplainedYes
Nov 24, 2021Payday & personal loansProblem with the payoff process at the end of the loanSCFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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