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Case file

Payday & personal loans

Complaint 6495807 USAA

Explained
Company
USAA
Product
Payday loan, title loan, or personal loan · Installment loan
From
Virginia 22314
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes complaint is the result of an isolated error
  1. Jan 27, 2023Complaint received
  2. Jan 27, 2023Sent to USAA
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More USAA complaints about problem with the payoff process at the end of the loan

ReceivedAboutIssueStateAnswerOn time
Apr 16, 2026Payday & personal loansProblem with the payoff process at the end of the loanMEExplainedYes
Nov 25, 2025Payday & personal loansProblem with the payoff process at the end of the loanHIExplainedYes
Apr 22, 2025Payday & personal loansProblem with the payoff process at the end of the loanNMExplainedYes
Mar 28, 2025Payday & personal loansProblem with the payoff process at the end of the loanMSExplainedYes
Feb 13, 2025Payday & personal loansProblem with the payoff process at the end of the loanMEExplainedYes
Dec 18, 2024Payday & personal loansProblem with the payoff process at the end of the loanGAExplainedYes
Jul 10, 2024Payday & personal loansProblem with the payoff process at the end of the loanVAExplainedYes
Feb 28, 2024Payday & personal loansProblem with the payoff process at the end of the loanMDExplainedYes
Dec 24, 2021Payday & personal loansProblem with the payoff process at the end of the loanVAExplainedYes
Nov 24, 2021Payday & personal loansProblem with the payoff process at the end of the loanSCFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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