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Student loans

Complaint 12914633 Higher Education Servicing

Explained
Product
Student loan · Federal student loan servicing
Detail
Problem with customer service
From
Illinois 61761
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Apr 10, 2025Complaint received
  2. Apr 10, 2025Sent to Higher Education Servicing
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Higher Education Servicing complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Jul 15, 2026Student loansDealing with your lender or servicerReceived bad information about your loanOKExplainedYes
May 23, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Sep 14, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledTXExplainedYes
Sep 19, 2023Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
May 28, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledUTExplainedYes
Apr 12, 2021Student loansDealing with your lender or servicerDon't agree with the fees chargedNMExplainedYes
Nov 19, 2020Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Nov 23, 2018Student loansDealing with your lender or servicerDon't agree with the fees chargedNDExplainedYes
Sep 15, 2017Student loansDealing with your lender or servicerReceived bad information about your loanARExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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