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Mortgages

Complaint 1293979 Castle and Cookie Mortgage

Explained
Product
Mortgage · Other mortgage
From
New Mexico 87031
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes the complaint is the result of a misunderstanding
  1. Mar 20, 2015Complaint received
  2. Mar 26, 2015Sent to Castle and Cookie Mortgage (6 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Castle and Cookie Mortgage complaints about loan servicing, payments, escrow account

ReceivedAboutIssueStateAnswerOn time
Jun 1, 2016MortgagesLoan servicing, payments, escrow accountAZExplainedNo
May 26, 2016MortgagesLoan servicing, payments, escrow accountUTExplainedYes
Apr 18, 2015MortgagesLoan servicing, payments, escrow accountTXExplainedYes
Mar 21, 2015MortgagesLoan servicing, payments, escrow accountTXExplainedYes
Dec 18, 2014MortgagesLoan servicing, payments, escrow accountNMExplainedYes
Aug 29, 2014MortgagesLoan servicing, payments, escrow accountAZClosedYes
Aug 13, 2014MortgagesLoan servicing, payments, escrow accountNMClosedNo

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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