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Mortgages

Loan servicing, payments, escrow account

Consumers have filed 77,308 complaints about this, against 620 companies. The most complained-about is Ocwen Financial.

Companies with the most

All time.

By month

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Apr 22, 2017Wells FargoMortgagesLoan servicing, payments, escrow accountAZFixedYes
Apr 21, 2017Rocket MortgageMortgagesLoan servicing, payments, escrow accountCAExplainedYes
Apr 21, 2017Select Portfolio ServicingMortgagesLoan servicing, payments, escrow accountMOExplainedYes
Apr 21, 2017SeterusMortgagesLoan servicing, payments, escrow accountMAExplainedYes
Apr 21, 2017Dovenmuehle MortgageMortgagesLoan servicing, payments, escrow accountSCExplainedYes
Apr 21, 2017Select Portfolio ServicingMortgagesLoan servicing, payments, escrow accountFLExplainedYes
Apr 21, 2017Citizens BankMortgagesLoan servicing, payments, escrow accountILExplainedYes
Apr 21, 2017Fifth Third BankMortgagesLoan servicing, payments, escrow accountFLExplainedYes
Apr 21, 2017Wells FargoMortgagesLoan servicing, payments, escrow accountTXExplainedYes
Apr 21, 2017Caliber Home LoansMortgagesLoan servicing, payments, escrow accountCAExplainedYes
Apr 21, 2017CitibankMortgagesLoan servicing, payments, escrow accountNYExplainedYes
Apr 21, 2017Ocwen FinancialMortgagesLoan servicing, payments, escrow accountTXExplainedYes
Apr 21, 2017Reverse Mortgage Investment TRMortgagesLoan servicing, payments, escrow accountTXExplainedYes
Apr 21, 2017Wells FargoMortgagesLoan servicing, payments, escrow accountMOExplainedYes
Apr 21, 2017Ocwen FinancialMortgagesLoan servicing, payments, escrow accountWAExplainedYes

Your rights with mortgage lenders & servicers

Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.

Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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