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Case file

Prepaid & gift cards

Complaint 13043131 KeyBank

Explained
Company
KeyBank
Product
Prepaid card · Government benefit card
From
New York 10128
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Apr 18, 2025Complaint received
  2. Apr 18, 2025Sent to KeyBank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More KeyBank complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Aug 20, 2026Prepaid & gift cardsUnexpected or other feesKYExplainedYes
May 20, 2026Prepaid & gift cardsUnexpected or other feesNYMoney backYes
Mar 7, 2026Prepaid & gift cardsUnexpected or other feesNJMoney backYes
Feb 2, 2026Prepaid & gift cardsUnexpected or other feesNYMoney backYes
Jan 31, 2026Prepaid & gift cardsUnexpected or other feesNYMoney backYes
Jan 28, 2026Prepaid & gift cardsUnexpected or other feesILMoney backYes
Dec 10, 2025Prepaid & gift cardsUnexpected or other feesILMoney backYes
Oct 30, 2025Prepaid & gift cardsUnexpected or other feesILExplainedYes
Oct 14, 2025Prepaid & gift cardsUnexpected or other feesORExplainedYes
Jun 20, 2025Money transfers & appsUnexpected or other feesNYExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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