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Case file

Prepaid & gift cards

Complaint 17906060 KeyBank

Money back
Company
KeyBank
Product
Prepaid card · Government benefit card
From
Illinois 60050
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
  1. Dec 10, 2025Complaint received
  2. Dec 10, 2025Sent to KeyBank
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More KeyBank complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Aug 20, 2026Prepaid & gift cardsUnexpected or other feesKYExplainedYes
May 20, 2026Prepaid & gift cardsUnexpected or other feesNYMoney backYes
Mar 7, 2026Prepaid & gift cardsUnexpected or other feesNJMoney backYes
Feb 2, 2026Prepaid & gift cardsUnexpected or other feesNYMoney backYes
Jan 31, 2026Prepaid & gift cardsUnexpected or other feesNYMoney backYes
Jan 28, 2026Prepaid & gift cardsUnexpected or other feesILMoney backYes
Oct 30, 2025Prepaid & gift cardsUnexpected or other feesILExplainedYes
Oct 14, 2025Prepaid & gift cardsUnexpected or other feesORExplainedYes
Jun 20, 2025Money transfers & appsUnexpected or other feesNYExplainedYes
Apr 18, 2025Prepaid & gift cardsUnexpected or other feesNYExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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