Case file
Mortgages
Complaint 13897339 USAA
Fixed- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Referral
- Company's answer
- Closed with non-monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jun 4, 2025Complaint received
- Jun 4, 2025Sent to USAA
- AnsweredClosed with non-monetary relief
Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.
More USAA complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 19, 2026 | Mortgages | Trouble during payment processLien release | MI | Explained | Yes |
| Aug 26, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | PA | Explained | Yes |
| Jul 23, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | VA | Explained | Yes |
| Jul 10, 2026 | Mortgages | Trouble during payment processFees charged | MN | Explained | Yes |
| Jul 8, 2026 | Mortgages | Trouble during payment processLien release | FL | Fixed | Yes |
| Jun 24, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | CA | Explained | Yes |
| May 23, 2026 | Mortgages | Trouble during payment processLien release | CA | Explained | Yes |
| May 18, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MN | Explained | Yes |
| Apr 3, 2026 | Mortgages | Trouble during payment processInterest rate | LA | Explained | Yes |
| Mar 13, 2026 | Mortgages | Trouble during payment processPayment process | NV | Fixed | Yes |
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