Case file
Bank accounts
Complaint 14048358 NBT Bancorp
Explained- Product
- Checking or savings account · Checking account
- Detail
- Can't close your account
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jun 12, 2025Complaint received
- Jun 12, 2025Sent to NBT Bancorp
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More NBT Bancorp complaints about closing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 30, 2026 | Bank accounts | Closing an accountCan't close your account | PA | Explained | Yes |
| Aug 4, 2026 | Bank accounts | Closing an accountCan't close your account | NY | Explained | Yes |
| Jun 10, 2026 | Bank accounts | Closing an accountFees charged for closing account | NY | Explained | Yes |
| Feb 4, 2026 | Bank accounts | Closing an accountCompany closed your account | NH | Explained | Yes |
| Aug 10, 2023 | Bank accounts | Closing an accountFunds not received from closed account | NY | Explained | Yes |
| Jun 20, 2023 | Bank accounts | Closing an accountCompany closed your account | NY | Explained | Yes |
| May 30, 2023 | Bank accounts | Closing an accountCompany closed your account | NY | Explained | Yes |
| Jan 4, 2023 | Bank accounts | Closing an accountCompany closed your account | NY | Explained | Yes |
| Aug 19, 2022 | Bank accounts | Closing an accountCompany closed your account | MA | Money back | Yes |
| Jan 6, 2022 | Bank accounts | Closing an accountCompany closed your account | NY | Explained | Yes |
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