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Credit reporting

Complaint 14169318 USAA

Explained
Company
USAA
Product
Credit reporting or other personal consumer reports · Other personal consumer report
Detail
Didn't receive services that were advertised
From
California 947XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jun 20, 2025Complaint received
  2. Jun 20, 2025Sent to USAA
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More USAA complaints about identity theft protection or other monitoring services

ReceivedAboutIssueStateAnswerOn time
Aug 11, 2026Credit reportingIdentity theft protection or other monitoring servicesProblem canceling credit monitoring or identify theft protection serviceTXExplainedYes
Jul 7, 2026Credit reportingIdentity theft protection or other monitoring servicesProblem canceling credit monitoring or identify theft protection serviceMAExplainedYes
May 15, 2026Credit reportingIdentity theft protection or other monitoring servicesProblem with product or service terms changingCOExplainedYes
Feb 14, 2025Credit reportingIdentity theft protection or other monitoring servicesReceived unwanted marketing or advertisingGAExplainedYes
Apr 12, 2024Credit reportingIdentity theft protection or other monitoring servicesDidn't receive services that were advertisedILExplainedYes
Jun 7, 2022Credit reportingIdentity theft protection or other monitoring servicesProblem canceling credit monitoring or identify theft protection serviceFLExplainedYes
Dec 8, 2021Credit reportingIdentity theft protection or other monitoring servicesProblem with product or service terms changingVAExplainedYes
Nov 20, 2020Credit reportingIdentity theft protection or other monitoring servicesReceived unwanted marketing or advertisingALExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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