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Bank accounts

Complaint 14996246 Firstbank Puerto Rico

Explained
Product
Checking or savings account · Checking account
Detail
Transaction was not authorized
From
Puerto Rico 00778
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jul 31, 2025Complaint received
  2. Sep 8, 2025Sent to Firstbank Puerto Rico (39 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Firstbank Puerto Rico complaints about problem with a lender or other company charging your account

ReceivedAboutIssueStateAnswerOn time
Aug 28, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedVIMoney backYes
May 16, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedPRExplainedYes
Mar 11, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedPRExplainedYes
Dec 2, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedPRExplainedYes
Nov 25, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedPRExplainedYes
Aug 7, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedFLExplainedYes
Jul 11, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedPRExplainedYes
May 6, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedFLExplainedYes
Apr 19, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNYExplainedYes
Feb 26, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedPRExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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