Case file
Money transfers & apps
Complaint 15357494 Citibank
Explained- Product
- Money transfer, virtual currency, or money service · Domestic (US) money transfer
- Filed by
- Web · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Aug 18, 2025Complaint received
- Aug 18, 2025Sent to Citibank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about other service problem
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 23, 2026 | Money transfers & apps | Other service problem | MD | In progress | Yes |
| Aug 20, 2026 | Money transfers & apps | Other service problem | FL | Fixed | Yes |
| Jul 15, 2026 | Money transfers & apps | Other service problem | NY | Explained | Yes |
| May 13, 2026 | Money transfers & apps | Other service problem | NY | Explained | Yes |
| May 1, 2026 | Money transfers & apps | Other service problem | CA | Explained | Yes |
| Apr 1, 2026 | Money transfers & apps | Other service problem | MA | Explained | Yes |
| Oct 22, 2025 | Money transfers & apps | Other service problem | - | Fixed | Yes |
| Oct 8, 2025 | Crypto | Other service problem | FL | Explained | Yes |
| Jul 3, 2025 | Money transfers & apps | Other service problem | - | Explained | Yes |
| Jun 11, 2025 | Money transfers & apps | Other service problem | CA | Money back | Yes |
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