Case file
Credit reporting
Complaint 15533037 Shellpoint Mortgage Servicing
Explained- Product
- Credit reporting or other personal consumer reports · Credit reporting
- Detail
- Problem with product or service terms changing
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes it acted appropriately as authorized by contract or law
- Aug 26, 2025Complaint received
- Sep 4, 2025Sent to Shellpoint Mortgage Servicing (9 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Shellpoint Mortgage Servicing complaints about credit monitoring or identity theft protection services
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 9, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | MS | Explained | No |
| Apr 1, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | LA | Explained | Yes |
| Dec 23, 2025 | Mortgages | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | GA | Explained | Yes |
| Dec 15, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | CA | Explained | Yes |
| Dec 12, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | NY | Explained | Yes |
| Nov 17, 2025 | Mortgages | Credit monitoring or identity theft protection servicesBilling dispute for services | NC | Explained | Yes |
| Oct 22, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | FL | Explained | Yes |
| Sep 12, 2025 | Mortgages | Credit monitoring or identity theft protection servicesBilling dispute for services | OK | Explained | Yes |
| Jul 28, 2025 | Mortgages | Credit monitoring or identity theft protection servicesBilling dispute for services | CA | Explained | Yes |
| Jul 24, 2025 | Mortgages | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | WI | Explained | Yes |
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