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Credit reporting

Complaint 17987315 Shellpoint Mortgage Servicing

Explained
Product
Credit reporting or other personal consumer reports · Credit reporting
Detail
Didn't receive services that were advertised
From
New York 11357
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Dec 12, 2025Complaint received
  2. Dec 12, 2025Sent to Shellpoint Mortgage Servicing
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Shellpoint Mortgage Servicing complaints about credit monitoring or identity theft protection services

ReceivedAboutIssueStateAnswerOn time
Aug 9, 2026Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesMSExplainedNo
Apr 1, 2026Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesLAExplainedYes
Dec 23, 2025MortgagesCredit monitoring or identity theft protection servicesProblem with product or service terms changingGAExplainedYes
Dec 15, 2025Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesCAExplainedYes
Nov 17, 2025MortgagesCredit monitoring or identity theft protection servicesBilling dispute for servicesNCExplainedYes
Oct 22, 2025Credit reportingCredit monitoring or identity theft protection servicesBilling dispute for servicesFLExplainedYes
Sep 12, 2025MortgagesCredit monitoring or identity theft protection servicesBilling dispute for servicesOKExplainedYes
Aug 26, 2025Credit reportingCredit monitoring or identity theft protection servicesProblem with product or service terms changingTXExplainedYes
Jul 28, 2025MortgagesCredit monitoring or identity theft protection servicesBilling dispute for servicesCAExplainedYes
Jul 24, 2025MortgagesCredit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection serviceWIExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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