Case file
Mortgages
Complaint 18256248 Shellpoint Mortgage Servicing
Explained- Product
- Mortgage · FHA mortgage
- Detail
- Problem with product or service terms changing
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes it acted appropriately as authorized by contract or law
- Dec 23, 2025Complaint received
- Dec 23, 2025Sent to Shellpoint Mortgage Servicing
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Shellpoint Mortgage Servicing complaints about credit monitoring or identity theft protection services
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 9, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | MS | Explained | No |
| Apr 1, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | LA | Explained | Yes |
| Dec 15, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | CA | Explained | Yes |
| Dec 12, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | NY | Explained | Yes |
| Nov 17, 2025 | Mortgages | Credit monitoring or identity theft protection servicesBilling dispute for services | NC | Explained | Yes |
| Oct 22, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | FL | Explained | Yes |
| Sep 12, 2025 | Mortgages | Credit monitoring or identity theft protection servicesBilling dispute for services | OK | Explained | Yes |
| Aug 26, 2025 | Credit reporting | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | TX | Explained | Yes |
| Jul 28, 2025 | Mortgages | Credit monitoring or identity theft protection servicesBilling dispute for services | CA | Explained | Yes |
| Jul 24, 2025 | Mortgages | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | WI | Explained | Yes |
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