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Case file

Prepaid & gift cards

Complaint 15568795 Optum Bank

Explained
Company
Optum Bank
Product
Prepaid card · Payroll card
Detail
Trouble using the card to pay a bill
From
California 95747
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Aug 29, 2025Complaint received
  2. Sep 4, 2025Sent to Optum Bank (6 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Optum Bank complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Sep 19, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billILExplainedYes
Sep 15, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMIExplainedYes
Aug 16, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMNExplainedYes
Aug 10, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
May 4, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billTNExplainedYes
Mar 14, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardALExplainedYes
Oct 22, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
Feb 11, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOKExplainedYes
Jul 11, 2024Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMAExplainedYes
Jun 14, 2024Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlinePAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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