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Case file

Prepaid & gift cards

Complaint 25422993 Optum Bank

Explained
Company
Optum Bank
Product
Prepaid card · Government benefit card
Detail
Trouble using the card to spend money in a store or online
From
Minnesota 55311
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Aug 16, 2026Complaint received
  2. Aug 16, 2026Sent to Optum Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Optum Bank complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Sep 19, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billILExplainedYes
Sep 15, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMIExplainedYes
Aug 10, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
May 4, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billTNExplainedYes
Mar 14, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardALExplainedYes
Oct 22, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
Aug 29, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billCAExplainedYes
Feb 11, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOKExplainedYes
Jul 11, 2024Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMAExplainedYes
Jun 14, 2024Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlinePAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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