Case file
Prepaid & gift cards
Complaint 16016372 Branch Messenger
Explained- Product
- Prepaid card · General-purpose prepaid card
- Detail
- Trouble closing card
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Sep 18, 2025Complaint received
- Sep 18, 2025Sent to Branch Messenger
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Branch Messenger complaints about problem getting a card or closing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 26, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | AZ | Explained | Yes |
| Mar 4, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | FL | Explained | Yes |
| Feb 27, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountDon't want a card provided by your employer or the government | VA | Explained | Yes |
| Jan 12, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | CO | Explained | Yes |
| Aug 29, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | CA | Explained | Yes |
| Jul 25, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | FL | Explained | Yes |
| Apr 29, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | TX | Explained | Yes |
| Aug 21, 2024 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | FL | Explained | Yes |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.