Case file
Prepaid & gift cards
Complaint 18655873 Branch Messenger
Explained- Product
- Prepaid card · Payroll card
- Detail
- Trouble getting a working replacement card
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Jan 12, 2026Complaint received
- Jan 12, 2026Sent to Branch Messenger
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Branch Messenger complaints about problem getting a card or closing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 26, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | AZ | Explained | Yes |
| Mar 4, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | FL | Explained | Yes |
| Feb 27, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountDon't want a card provided by your employer or the government | VA | Explained | Yes |
| Sep 18, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | CA | Explained | Yes |
| Aug 29, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | CA | Explained | Yes |
| Jul 25, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | FL | Explained | Yes |
| Apr 29, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | TX | Explained | Yes |
| Aug 21, 2024 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | FL | Explained | Yes |
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