Case file
Credit cards
Complaint 16569796 Prosper Marketplace
Fixed- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Can't close your account
- Filed by
- Web · Servicemember
- Company's answer
- Closed with non-monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 14, 2025Complaint received
- Nov 4, 2025Sent to Prosper Marketplace (21 days later)
- AnsweredClosed with non-monetary relief
Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.
More Prosper Marketplace complaints about closing your account
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 20, 2026 | Credit cards | Closing your accountCompany closed your account | GA | Explained | Yes |
| Jul 14, 2026 | Credit cards | Closing your accountCan't close your account | MS | Explained | Yes |
| Feb 26, 2026 | Credit cards | Closing your accountCan't close your account | FL | Explained | Yes |
| Dec 24, 2025 | Credit cards | Closing your accountCompany closed your account | IN | Explained | Yes |
| Nov 16, 2025 | Credit cards | Closing your accountCan't close your account | PA | Fixed | Yes |
| Apr 23, 2025 | Credit cards | Closing your accountCompany closed your account | CO | Explained | Yes |
| Dec 13, 2024 | Credit cards | Closing your accountCompany closed your account | VA | Explained | Yes |
| Nov 21, 2024 | Credit cards | Closing your accountCompany closed your account | MD | Explained | Yes |
| Oct 25, 2024 | Credit cards | Closing your accountCan't close your account | TX | Fixed | Yes |
| Aug 17, 2024 | Credit cards | Closing your accountCan't close your account | NY | Explained | Yes |
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