Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Mortgages

Complaint 16674219 First Citizens Bancshares

Explained
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Fees charged
From
Colorado 81004
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 18, 2025Complaint received
  2. Oct 22, 2025Sent to First Citizens Bancshares (4 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with First Citizens Bancshares?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See First Citizens Bancshares's record

More First Citizens Bancshares complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 6, 2026MortgagesTrouble during payment processPayment processNCExplainedYes
Aug 13, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAExplainedYes
Jul 13, 2026MortgagesTrouble during payment processFees chargedWAExplainedYes
Jul 13, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Jul 8, 2026MortgagesTrouble during payment processInterest rateFLExplainedYes
Jul 5, 2026MortgagesTrouble during payment processPayment processNCExplainedYes
May 11, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNCIn progressYes
Apr 13, 2026MortgagesTrouble during payment processInterest rateFLExplainedYes
Apr 1, 2026MortgagesTrouble during payment processPaying off the loanCOExplainedYes
Jan 18, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMEExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience