Case file
Mortgages
Complaint 24131466 First Citizens Bancshares
Explained- Product
- Mortgage · Conventional home mortgage
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Jul 13, 2026Complaint received
- Jul 16, 2026Sent to First Citizens Bancshares (3 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More First Citizens Bancshares complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 6, 2026 | Mortgages | Trouble during payment processPayment process | NC | Explained | Yes |
| Aug 13, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MA | Explained | Yes |
| Jul 13, 2026 | Mortgages | Trouble during payment processFees charged | WA | Explained | Yes |
| Jul 8, 2026 | Mortgages | Trouble during payment processInterest rate | FL | Explained | Yes |
| Jul 5, 2026 | Mortgages | Trouble during payment processPayment process | NC | Explained | Yes |
| May 11, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | NC | In progress | Yes |
| Apr 13, 2026 | Mortgages | Trouble during payment processInterest rate | FL | Explained | Yes |
| Apr 1, 2026 | Mortgages | Trouble during payment processPaying off the loan | CO | Explained | Yes |
| Jan 18, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | ME | Explained | Yes |
| Jan 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | VA | Explained | Yes |
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