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Mortgages

Complaint 24027778 First Citizens Bancshares

Explained
Product
Mortgage · Conventional home mortgage
Detail
Interest rate
From
Florida 33445
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jul 8, 2026Complaint received
  2. Jul 13, 2026Sent to First Citizens Bancshares (5 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More First Citizens Bancshares complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 6, 2026MortgagesTrouble during payment processPayment processNCExplainedYes
Aug 13, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAExplainedYes
Jul 13, 2026MortgagesTrouble during payment processFees chargedWAExplainedYes
Jul 13, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Jul 5, 2026MortgagesTrouble during payment processPayment processNCExplainedYes
May 11, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNCIn progressYes
Apr 13, 2026MortgagesTrouble during payment processInterest rateFLExplainedYes
Apr 1, 2026MortgagesTrouble during payment processPaying off the loanCOExplainedYes
Jan 18, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMEExplainedYes
Jan 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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